At Finnick Treks, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your order, we offer a straightforward process for returns and refunds, as long as the items meet the criteria outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in resalable condition.
- The return request must be made within [30] days from the date of delivery.
- Items that are damaged due to misuse or lack of care cannot be returned.
If the product meets the criteria for a return, you will be eligible for a refund or exchange as outlined in this policy.
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at [your email address] with the subject “Return Request” and provide the order number and reason for return.
- Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) and provide instructions on how to return the item to us.
- Return Shipping: Customers are responsible for the shipping costs for returned items, unless the return is due to an error on our part (wrong or defective product). We recommend using a trackable shipping service to ensure the item reaches us safely.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund, typically within [7-10] business days. The refund will be in cash, which is Cash on Delivery (COD).
4. Exchanges
If you would prefer to exchange an item for a different size, color, or product, we will process the exchange once we receive the original item. Similar to our return policy, the exchange request must be made within [30] days of delivery, and the item must be in unused condition.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [48 hours] of delivery, and we will arrange a return and issue a refund or exchange at no additional cost to you. We may request that you provide photos of the damaged or defective item to process the claim.
6. Non-Returnable Items
Certain items cannot be returned due to hygiene or safety reasons. These may include:
- Opened or used travel accessories (toiletries, hygiene products).
- Personalized or custom-made products.
Please make sure you carefully review the item descriptions and select products accordingly before making a purchase.
7. Processing Time for Returns and Refunds
After we receive your returned item, please allow [7-10] business days for the processing of your return and refund. Refunds are processed to your original payment method, but please be aware that it may take a few additional days for the funds to appear in your account, depending on your financial institution.
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to reach out to our customer support team. We are happy to assist you.
Email: [email protected].